Norton Shopping Guarantee is designed to provide shoppers added confidence and value – via a Guaranteed Shopping experience.
The added confidence and value merchants provide buyers with Guaranteed Shopping translates directly and immediately into higher website profitability and increased customer satisfaction. This program is proven to increase website conversion and sales and overall site profitability. Merchants also enjoy longer term benefits including increased buyer loyalty and increased repeat buyer rates.
We guarantee for every dollar you invest in Norton Shopping Guarantee you will get a minimum of $20 in incremental top line revenue. We will prove the 20x ROI during the free trial using best practices a/b testing methodology. Using the Norton Shopping Guarantee program can make ecommerce businesses much more successful.
It turns internet shoppers into buyers by increasing buyer confidence and providing buyers added value through a tangible, third party guarantee. The Norton Shopping Guarantee program enables merchants to provide their buyers with a free Guarantee that includes:
Guaranteed Shopping increases merchant profitability and buyer satisfaction. All the terms of the 3-in-1 Guarantee can be found here.
Being an internet merchant is tough, but the deck is really stacked against those competing against the biggest merchants. The economics put them at a huge disadvantage:
While Norton Shopping Guarantee can be used by the biggest ecommerce merchants on the internet, it’s even more valuable for the other 500,000+ ecommerce merchants on the internet. To compete effectively, smaller merchants must close the consumer confidence gap and a Guaranteed Shopping program is the single best way to do this.
Pricing is based on sales volume and the additional sales generated by the Norton Shopping Guarantee program. Merchants are guaranteed to receive a 20x ROI when using our program.
Simply put, Norton Shopping Guarantee doesn’t cost merchants anything: For every dollar you invest in Norton Shopping Guarantee you will get a minimum of $20 in incremental top line revenue. Every day that a merchant is not using Norton Shopping Guarantee costs them serious money in lost profit opportunity.
To be eligible, a merchant must have a track record of success, be financially stable and committed to delivering on the promises they make their buyers.
For merchants interested in finding out if they qualify, call us at 1-855-822-2827. We will ask for some basic information about the business and business owner (for privately held companies)
We will provide merchants with three small snippets of HTML code that enable the install of all three graphical elements – the Seal, Conversion Kicker and Guarantee Notification. Installing the entire program typically takes less than one hour.
The Guarantee includes:
For a complete description of the 3-in-1 Guarantee terms, click here.
The Guarantee automatically expires thirty (30) days from the date of purchase. All benefit claims must be made within thirty (30) days of the date of purchase in order to keep benefits, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved.
After tens of millions of guaranteed transactions, our claims process is optimized to protect merchants from fraudulent buyers. All claims are investigated by experienced benefit claims professionals. Claimants are required to provide detailed information about their identity and purchase. These procedures put a spotlight on both parties and the transaction as a whole to ensure that everyone is held accountable for their actions, including false allegations.
Yes, the Norton Shopping Guarantee applies to all buyers regardless of where they are located in the world. Note that the Identity Theft Protection benefits vary for US residents and non-US residents.
For sites displaying a Norton Shopping Guarantee Seal, simply click on it to verify.
If you believe that you have encountered a merchant inappropriately representing themselves as a Norton Shopping Guarantee Merchant, please report it to our fraud department..
In the rare instance that a buyer has a problem with a guaranteed purchase, we recommend that the buyer first contact the merchant directly to attempt to resolve the matter. Typically, buyers and merchants can quickly resolve typical issues on their own without our intervention. If a buyer and merchant are unable to reach resolution, buyers can “Make a Guarantee claim” on the main page of the Buyers section of our website.
Once a Purchase Guarantee claim is reported, we provides free Problem Resolution services through which buyers and merchants can “talk to” each other using a moderated online communication area. If the problem can’t be worked out, our Problem Resolution Specialist can assist in finding a solution. For problems where a mutually satisfactory resolution cannot be found, or upon the request of either party, we will refer the matter to our Claim Services, Inc. for a final coverage ruling.
We have had a great deal of experience with making this a process that the overwhelming majority of both merchants and buyers really like. It helps resolve disputes in a structured way that typically results in both parties pleased with the outcome. For merchants, this process also helps reduce credit card chargebacks as the Problem Resolution process gives buyers an alternative avenue for getting their problem resolved in a fair and impartial manner.
We will only become directly involved in a dispute when either a merchant or a buyer requests our assistance.
Only buyers and our customer support representatives may close out an outstanding Purchase Guarantee claim. If a merchant feels that a dispute has been resolved, they should post an update to the dispute which contacts the buyer to request that they close the dispute. Alternatively, Merchants may contact us at CustomerSupport@NortonShoppingGuarantee.com and request a claim be closed. Our personnel will also routinely contact buyers to help facilitate resolution of claim and can then determine if a dispute has been resolved for closure.
In most cases, the following benefits are included with the Norton Shopping Guarantee: ID theft Protection, Purchase Guarantee and Lowest Price Guarantee. However, some benefits may not be available from all stores. Refer to the store’s website and click on the Norton Shopping Seal or check your guarantee confirmation to verify benefits details and availability.