Norton™ Shopping Guarantee - Benefits Terms and Conditions
Shopping Guarantee - Benefits Terms and Conditions
What does the Norton Shopping Guarantee Seal mean?
A merchant that has been authorized to use the Norton Shopping Guarantee is deemed to be reliable and stable and enabled to provide the Norton Shopping Guarantee program on their website.
Wherever you see Norton Shopping Guarantee, you can feel confident that you're visiting a reputable merchant on the Web and that your purchase will be protected by the 3 guarantees.
What is a Shopping Guarantee?
Norton Shopping Guarantee merchants have partnered with Symantec to provide their buyers with additional peace of mind on every purchase. When you buy from a Norton Shopping Guarantee merchant, you receive, at no cost to you, 30-day Norton Shopping Guarantee with your purchase that includes the following benefits:
$10,000 Identity Theft Protection. Comprehensive identity theft coverage to safeguard your personal information in the event you feel your personal information has been compromised. Some restrictions apply...
$1,000 Purchase Guarantee. Full 3rd party guarantee of your purchase terms of sale of up to $1,000 is provided. Some restrictions apply...
$100 Lowest Price Guarantee. If the same site publishes a lower price during the guarantee period, we'll pay you the difference, up to $100. Some restrictions apply...
NOTE: Some benefits may not be available from all stores. Refer to the store’s Website and click on the Norton Shopping Guarantee Seal or check your guarantee confirmation to verify benefits details and availability.
To receive these benefits, your Shopping Guarantee must be authentic and valid. When making a benefit claim, you and/or the merchant may be required to provide more information in order to authenticate your Guarantee. All benefit claims must be made within 30 days of the date of purchase in order to use the benefits, even if all of the terms of sale are not yet fulfilled. Once a valid claim is made, coverage applies until the claim is resolved.
There is no additional cost for these benefits. This is not a subscription service, you will not be billed for this and there is nothing for you to cancel. The benefit expires 30 days from the date of purchase.
How do I activate my benefits?
You will need to save the Norton Shopping Guarantee number, displayed on the order confirmation page of the merchant Website immediately after your purchase. The Guarantee number is also included in the Certificate of Guarantee email sent to you following your purchase. You will need to register with the Norton Shopping Guarantee before reporting a problem or claiming any of the benefits. Note, if you do not wish to receive the Certificate of Guarantee email, you may opt-out.
The Identity Theft Protection benefit is not activated automatically: You need to register within 30 days of your eligible purchase. Visit Norton Shopping Guarantee to register.
The Purchase Guarantee is automatic. If you have a problem with your transaction within 30 days of your purchase, visit Norton Shopping Guarantee to make a benefit claim.
For Lowest Price Guarantee benefit claims, if within 30 days of the date of your purchase you see the exact same product advertised on the same Website at a lower published retail price, you will receive a refund for the difference up to $100 USD. Note: Items purchased through specific promotions, bundling arrangements, or coupons are not eligible for the Lowest Price Guarantee. See our terms for the full eligibility conditions.
The following terms apply to the Norton Shopping Guarantee benefits:
30 day Identity Theft Protection
What is Identity Theft?
Identity theft is the theft of personal information, such as name, credit card number, bank account, social security number, or other method of identification that is used for someone to perform illegal activity. The most common illegal activities based on identity theft are: redirecting or opening a bank or credit card account, making unauthorized purchases, setting up services, securing loans, entering into a contract or committing a crime.
The Identity Theft Protection provides you with benefits that you may need to protect and/or restore your identity and good name. The Identity Theft Protection Service will not be applicable for activities such as email spam, mailing address spam, or misuse of your personal information online (such as misrepresentation of your name, likeness, profile, or other information).
30 day Identity Theft Protection terms:
Each time you receive a Norton Shopping Guarantee, when purchasing from a Norton Shopping Guarantee merchant, you automatically receive complimentary Identity Theft Protection for 30 days. You can receive this additional benefit only once in any 30 day period. During the 30 day eligibility period, you can activate this benefit at any time by accessing the
Norton Shopping Guarantee dashboard
(You will be required to create a Norton Shopping Guarantee account to make a claim). The Identity Theft Protection terms and benefits vary for US residents and non-US residents.
1. Identity Theft Protection for US residents
Norton Shopping Guarantee Identity Theft Protection benefits
The Identity Theft Protection benefits provide US residents access to resources and assistance from dedicated ID theft specialists who will help you to restore your name and credit as quickly as possible. These benefits also provide US residents up to $10,000 financial reimbursement of costs attributed to identity theft.
LIVE RESTORATION SERVICES
If you become a victim of identity theft, you are assigned a dedicated ID Recovery Specialist who will assist you to restore your name and credit.
Your ID Recovery Specialist:
- Helps obtain a 3-in-1 credit report from the three national credit agencies (Experian, Equifax and TransUnion), performs continuous credit monitoring until an "all clear" is obtained
- Thoroughly manages the complex restoration process
- Helps prepare needed documents on your behalf, including Federal Trade Commission (FTC) affidavits and dispute letters
- Acts on your behalf with creditors and relevant agencies
- Sends fraud alert notifications to all three national credit reporting agencies, the Social Security Administration, FTC, US Postal Service, affected credit card companies, financial institutions, and more!
You have 2 options with the dedicated identity restoration resources. Without additional cost, you can select the option that is best for you. You can sign a Limited Power of Attorney and have an ID theft specialist provide identity restorations services on your behalf, or if you prefer to not provide a Limited Power of Attorney, we will provide you with the information you will need to take action independently.
$10,000 FINANCIAL REIMBURSEMENT
Reimbursement up to $10,000. Financial reimbursements are made with no deductible. These expense reimbursement benefits provide for costs attributed to identity fraud, embezzlement, theft, data breach and stolen identity event or forgery, and cover expenses such as:
- Attorney fees incurred for defending suits brought by merchants and their collection agencies,
- Removing criminal or civil judgments
- Disputing information in a credit report
- Lost base wages (limited within 12 months after discovery of an identity fraud)
- Time off from work to handle the fraud, including wrongful incarceration
- Loan re-application fees when identity theft causes original loan applications to be rejected
- Notary and certified mailing charges for completing or delivering affidavits and related documents.
Financial Reimbursement is underwritten by American Bankers Insurance Company of Florida, in Minnesota by American Security Insurance Company pursuant to an identity fraud blanket or group policy issued to Consumer Assist Network Association, Inc.
American Bankers Insurance Company of Florida, American Security Insurance Company and Consumer Assist Network Association, Inc. are all Assurant Specialty Property companies.
How to Utilize the Identity Protection benefits
IMPORTANT: If you suspect your identity or personal information has been compromised, you must report it immediately to your local law enforcement agency and all potentially affected financial organizations. During the 30 day eligibility period, you can activate this benefit at any time by accessing the Norton Shopping Guarantee dashboard
(You will be required to create a Norton Shopping Guarantee account to claim this benefit).
2. Identity Theft Protection for non-US residents
Norton Shopping Guarantee Identity Theft Protection Service
The Identity Theft Protection Service provides non-US residents access to resources and assistance from dedicated ID theft specialists who will help you hire experts, lawyers, investigators, consultants, and other professional services to help recover your identity and guide you through the identity recovery process. In order for Norton Shopping Guarantee to provide this service, professional identity restoration services must be commercially available, and comply with laws and regulations, in your country of residence.
IDENTITY PROTECTION AND IDENTITY THEFT PREVENTION SERVICES
The Norton Shopping Guarantee provides access to resources and services that help online buyers protect, prevent, and restore their identity from theft.
- Comprehensive educative and preventive measures resources to online buyers.
- Dedicated identity protection assistance to answer your questions and concerns if you suspect your identity has been compromised or misused.
- Personalized assistance to walk you through the various steps needed to contact the necessary government, financial, and non-financial organizations to check if your identity has been compromised and, if appropriate, help you limit the consequences of identity misuse.
RESTORATION / RECOVERY SERVICES
Restoration, recovery or remediation services are handled by professionals that help you throughout the identity recovery process and provide legal, administrative and support services. This may include:
- Investigators, case managers and other third-party business providers that help you restore your name and identity, recover your financial losses due to a stolen identity event, act on your behalf with creditors and financial institutions, and help prepare needed documents on your behalf.
- Lawyers and other third party legal professionals, to represent you or your legal representative in case of a stolen identity, including the defense of a suit brought against you, the removal of any civil judgment wrongfully entered against you, legal assistance at an audit or hearing conducted by a governmental agency, legal assistance in challenging the accuracy of your consumer credit report, and the defense of any criminal charges brought against you arising from the actions of a third party using your personal identity.
How to Utilize the Identity Protection Service
IMPORTANT: If you suspect your identity or personal information has been compromised, you must report it immediately to your local law enforcement agency and all potentially affected financial organizations.
At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service.
To use the Service:
- You must be the buyer of record of a valid Norton Shopping Guarantee issued during the last 30 days.
- ID Theft protection and prevention services, resources and contact information are available from the Norton Shopping Guarantee Buyer Service Center. Simply follow the instructions to access our Identity Protection Resources Center.
- We may, at our sole discretion, choose to hire professional identity restoration services to aid you in the recovery of your identity. Professional identity restoration services must be commercially available in and comply with all laws and regulations in your country of residence.
- If you want to utilize the Norton Shopping Guarantee's remediation services, you must first make all reasonable efforts to mitigate any further problems: Notify your local law enforcement agency, alert your financial institutions, banks, credit card issuers, etc.
- You must provide suitable documentation showing that you have already notified your local law enforcement agency, and that the agency has officially recorded your complaint.
- We reserve the right to request any information, document and/or official records from you, local law enforcement agencies or financial institutions to verify that your identity has been compromised and that the services requested are applicable.
Service Conditions and Limitations
- We reserve the right to request any information, document and official records from you, local law enforcement agencies or financial institutions to determine if a professional identity restoration service is commercially available in your country of residence.
- In the course of the service provided, you must at all times provide all assistance and cooperation required in the investigation, determination and remediation services provided to you. Failure to provide assistance will result in forfeiture of your rights to use the service provided.
- Service will not be provided, or will stop, if you willingly participated in, or directed dishonest, criminal, malicious or fraudulent acts in relation with your claim.
- Service will not be provided if you fail to provide appropriate documentation, official records or any other supporting materials that we deem required to provide the Service.
- Total value of the Service provided has a lifetime limit of US $10,000. We reserve the right to bill hours against the lifetime total value limit.
- We reserve the right to refuse Service requests it deems inappropriate or excessive in order to restore your identity.
- We reserve the right to select any identity restoration service providers we choose to employ.
- The Identity Theft Protection Service is limited to identity restoration and remediation services and excludes any other services you may require resulting from a stolen identity event.
- The Identity Theft Protection Service provided by Norton Shopping Guarantee is NOT insurance of any kind and does NOT include financial reimbursement or indemnity payments for losses incurred by you in connection with your stolen identity.
You understand and acknowledge that there are many variables impacting the service as described herein and that we provide no guarantee or representation that the service will achieve any desired result, such as identity protection, identity theft prevention, and/or identity restoration and/or recovery. There is a risk that the service will not result in resolving the identity theft problem, and by using the service, you agree to assume this risk. In no event shall we or our affiliates, employees, licensors, or agents be liable for any claims, losses, fines, penalties, or damages whatsoever (including, but not limited to, punitive, special, direct, indirect, exemplary or consequential damages, or loss of use, data or profits) without regard to the form of any action, including but not limited to contract and tort actions (including libel), arising out of or in connection with the use of the service as described herein.
Purchase Guarantee terms
The Purchase Guarantee ensures that if the merchant does not perform according to its terms of sale, and you (the buyer) Report a Problem Transaction within 30 days from the date of purchase, and, after exhausting the Dispute Resolution Process via Report a Problem Transaction (Available in your Norton Shopping Guarantee dashboard),
there is no resolution, then we will, in our discretion, make a determination as to whether the terms of sale were fulfilled. If the claim is resolved in your (the buyer's) favor, we will reimburse you (the buyer) the amount of the direct loss, not to exceed $1,000.
The following terms apply to the $1,000 Purchase Guarantee:
- The terms of sale, as stated on the merchant's website, are guaranteed for the full value of your purchase (excluding shipping & handling and taxes) and up to a maximum of $1,000.
- You must be the buyer in this transaction.
- You must complete the Report a Problem Transaction form within 30 days of the close of your Shopping Guarantee transaction to initiate online dispute resolution. You may be asked to register in order to Report a Problem Transaction. The Purchase Guarantee is null and void for any problems reported after 30 days from your date of purchase. All reported problems must be made in English.
- Your acceptance of the item(s) purchased terminates the Purchase Guarantee, unless defect was not discoverable or known at the time of acceptance, but in no circumstances will the Purchase Guarantee extend beyond 30 days from the purchase date.You have no rights under this Purchase Guarantee if:
- The merchant who is party to your transaction, satisfies the terms of sale of your purchase;
- The merchant who is party to your transaction, indemnifies and holds you harmless for an amount equal to or greater than the amount of the Purchase Guarantee, from all direct cost and damage incurred by reason of merchant's failure to satisfy the terms of sale;
- You have not met the terms of the transaction contract, including making full payment; or
- Your purchase of the item violates any applicable governing laws and regulations.
- The Purchase Guarantee will not cover, under any circumstances, any damages related to any of the following:
- Damages in excess of the purchase price (excluding shipping & handling and taxes);
- Express, implied or statutory product warranties or product guarantees of any kind, including but not limited to implied warranties of merchantability, and fitness for a particular purpose;
- Special, incidental or consequential damages including punitive damages; and
- Diminution in value of the item.
- Any litigation related to the Purchase Guarantee provided must be commenced within 1 year from the purchase date, except where the applicable period of limitation required by law is longer, then such period shall be the shortest allowable by law.
We reserve the right to require more information from you and/or the merchant to authenticate and process your purchase guarantee claim.
Lowest Price Guarantee terms
What is the Lowest Price Guarantee?
If within 30 days of the date you purchase a product from a Norton Shopping Guarantee merchant, you see the exact same product advertised on the same merchant's website at a lower published retail price, we will refund you the difference up to $100. It's that simple! Please check the eligibility rules and conditions below before making a claim. Note:
Items purchased through a bundling arrangement, specific promotion, or coupon are not eligible for the Lowest Price Guarantee.
To get paid for the published retail price difference, send your Shopping Guarantee number, your order confirmation email and a proof of the lower price advertised on the website, and we will send you a check for the price difference. The terms and conditions apply, see below.
Each time you purchase from a Shopping Guarantee merchant, you automatically receive the Lowest Price Guarantee benefits for 30 days. You must keep your guarantee number (displayed in the order confirmation page of the merchant website immediately after your purchase and on the Shopping Guarantee Certificate of Guarantee email typically sent shortly after your purchase).
NOTE: This benefit may not be available from all stores. Refer to the store’s website and click on the Norton Shopping Guarantee Seal or check your guarantee confirmation to verify the Lowest Price Guarantee benefit details and availability.
You can claim a Lowest Price Guarantee benefit at any time within 30 days of your purchase, if the published retail price of the item you purchased has dropped.
For a claim to be valid, the Shopping Guarantee must be valid and you must be a registered Shopping Guarantee user
(Click here to register). A claim must include the following:
- Proof of guarantee:
- Your Shopping Guarantee number and your email address used during the transaction. The Shopping Guarantee number is provided to you on the order confirmation page. You can also access a record of your guaranteed purchase when you login to your Shopping Guarantee account (you will need to register first).
- Details about the transaction:
- Website where purchase was made, date of purchase, amount, description of your purchase and item SKU (This information is typically included in the purchase confirmation email you received from the merchant).
- Proof of lower price:
- We recommend you send us a screenshot and the URL of the same item you purchased, showing the new price (We do not accept printed materials, or email text as proof of lower price).
All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com
Our staff will verify your claim within 10 working days. We reserve the right to contact you and the merchant in order to get more information.
LOWEST PRICE GUARANTEE - TERMS AND CONDITIONS
- a.You (the buyer) must meet eligibility requirements: Each time you (the buyer) receives a Guarantee when purchasing from a Shopping Guarantee merchant, you automatically receive the Lowest Price Guarantee benefits for 30 days (NOTE: This benefit may not be available from all stores. Refer to the store’s website and click on the Norton Shopping Guarantee Seal or check your guarantee confirmation to verify the Lowest Price Guarantee benefit details and availability). You must keep the guarantee number displayed in the order confirmation page of the merchant website. You can claim a Lowest Price Guarantee benefit at any time within 30 days of your purchase if the published retail price of the item you purchased has dropped. For a claim to be valid, the Shopping Guarantee must be valid and you must be a registered Shopping Guarantee user (Click here to register).
- b. You (the buyer) must make a claim following the instructions above in "CLAIM". We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
- c. Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:
- i. for a claim greater than $5, up to $100 per transaction and up to a maximum of $200 per claimant in any twelve-month period;
- ii. only the purchaser of the original item, to whom the Shopping Guarantee certificate of guarantee was provided at the time of sale, may submit a claim;
- iii. claimant must register in order to submit a claim;
- iv. the claim must be filed within 30 days of the original date of purchase;
- v. The price reduction that is the subject of the claim must pertain to the same item SKU (when applicable) being offered for sale on the same merchant's website, on the same merchant terms and conditions.
- vi. The Lowest Price Guarantee will not apply to any item purchased for which a volume discount, a coupon, a bundling arrangement (eg: two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied to the original purchase or the proof of lower price submission.
- vii. Shipping, handling, taxes, surcharges, and any other similar fees will be excluded from determination of any claim;
- viii. No claims may arise from a currency fluctuation; all claims will be reviewed in US dollar terms as priced on the merchant website.
- ix. The Lowest Price Guarantee will not apply to partial, incomplete or cancelled orders, or to any order that is otherwise disputed by either party.
- x. Items not eligible for a Lowest Price Guarantee are: one-of-a kind items (including antiques, artwork, rare coins and furs); limited edition items; going-out-of-business sale items; services and additional costs (such as installation charges, warranties, shipping, or memberships); used, altered, rebuilt and refurbished items; custom-built items; land and buildings; negotiable instruments (such as promissory notes, stamps and travelers checks); items provided under a leasing arrangement, cash and its equivalent. Normally, items that do not have a standard SKU will not be eligible for Price Guarantee.
- xi. For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction subject to claim must be for the same; date and time, show, venue, quantity of tickets and section. Seats must be in the same section and in the same row or lower.
- xii. We will be the final arbiter of all claims under the Lowest Price Guarantee, and all claim determinations will be final.
To learn more about Norton Shopping Guarantee, visit NortonShoppingGuarantee.com
January 29th, 2015.